Privacy Policy for Reels Rockstars
Introduction
Welcome to Reels Rockstars. We are committed to protecting your privacy. This policy details the types of personal information we collect, how it is used, and the measures we take to ensure your personal data is handled appropriately.
Who We Are
Reels Rockstars is a UK-based business specialising in Instagram Reels marketing and training. Our website address is https://www.reelsrockstars.co.uk. We provide courses, coaching, and memberships to help businesses grow their Instagram presence.
Personal Data We Collect and Why We Collect It
Contact Form:
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Data Collected: Name, email address, phone number, company name, job title, message content.
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Purpose: To respond to your inquiries, provide information about our services, and facilitate communication regarding your interest in our courses and training services. This helps us manage customer relationships and tailor our responses to better meet your needs.
Newsletter Sign-Up:
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Data Collected: Name, email address.
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Purpose: To send you updates and marketing communications about our products and services, where you have agreed to receive such messages.
Course Registration:
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Data Collected: Name, email address, payment information.
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Purpose: To process your course registration, facilitate payment, and provide access to our training materials.
Sub-Processors
We use third-party service providers to help us manage our business. These providers are known as sub-processors and they may process personal data on our behalf. Our sub-processors include:
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Stripe: For payment processing. Stripe Privacy Policy
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Wix: For website hosting and management. Wix Privacy Policy
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Teachable: For managing and delivering online courses. Teachable Privacy Policy
How We Use Your Data
Your information is used to:
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Process enquiries and facilitate transactions.
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Send updates and marketing communications where you have agreed to receive such messages.
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Improve and tailor our services based on user feedback and interactions.
Data Sharing
We do not sell your data to third parties. Personal information may be shared with third-party service providers who perform services on our behalf. These third parties are required to maintain the privacy and security of your personal data.
Data Security
We take the security of your data seriously and use appropriate technical and organisational measures to protect it against unauthorised or unlawful access, alteration, disclosure, or destruction.
Your Rights
Under UKGDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise these rights, please contact us at info@reelsrockstars.co.uk.
How to Complain to the ICO
If you have concerns about our information rights practices, you have the right to complain to the Information Commissioner's Office (ICO). The ICO is the UK's independent authority set up to uphold information rights.
You can contact the ICO as follows:
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Website: ICO Complaints
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Phone: 0303 123 1113
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Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We encourage you to contact us first to address your concerns before reaching out to the ICO.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website or contacting you by email.
Contacting Us
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email at info@reelsrockstars.co.uk.
Effective Date
This privacy policy is effective as of May 2024.
Cancellation Policy for Reels Rockstars
Our cancellation policy is designed to provide flexibility and peace of mind for our participants. Here are the key details:
Full Refund: If you cancel your enrollment within 7 days of purchase, you will receive a full refund, no questions asked.
Partial Refund: If you cancel after 7 days but before the course starts, you will receive a 50% refund.
No Refunds: Once the course has started, we are unable to offer refunds.
We understand that plans can change, and we aim to accommodate our students as much as possible. If you have any further questions or need assistance with anything else, please feel free to let us know.